Designated Manager

Company name is hiring a full-time Designated Manager. If you're passionate about leading teams, delivering five-star guest experiences, and elevating service standards in a calm, luxury spa environment--this leadership role is for you.

Schedule & Benefits

• Salaried position
• Performance bonuses tied to membership, gift cards, utilization, reviews/NPS
• Additional earning opportunities through team performance, membership growth, retail success, and leadership bonuses.
• Enjoy the balance of working in the wellness industry with a consistent, reliable schedule, allowing you to sup
• Evenings/weekends/holidays availability is needed
• Keyholder with opening and/or closing responsibilities
• 30 hours in front of the house with a consistent weekly schedule

Benefits may include:

• Paid in-house training
• Family + Friends treatment discounts
• PTO
• Health and Wellness Benefits including, telemedicine, disability, dental and vision

Why You Will Love Spavia

• Luxury spa feel: Retreat areas, robes, showers, top-tier products
• Guests come back: Membership model means regular guests and relationship
• Respectful culture: Team-focused, flexible, and balanced
  
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What You'll Do

• Team Management: Recruit/interview with ownership; build weekly schedules; manage swaps/requests; ensure peak-time coverage; maximize utilization.
• Sales Leadership: Set monthly goals, run daily huddles, coach membership/retail closes and pre-scheduling, and execute promotions.
• Reporting & Accountability: Deliver weekly sales dashboards, bi-weekly payroll checks, month-end results, and adjust strategies to meet annual targets.
• Guest Experience & Recovery: Model guest-journey script, resolve issues promptly, protect NPS/reviews, and celebrate successes.
• Compliance & Cleanliness: Maintain clean, stocked, and sanitized rooms/retreat areas; ensure current licenses/regulations; remain inspection-ready.
• Inventory & Vendors: Track/order back-bar and retail, manage pars and shrink, and partner with approved vendors.
• Community & Marketing Support: Manage school/local outreach, attend job fairs, and support email/social requests and in-house events.
• Work with a team that values professionalism, kindness, and growth
  

What You'll Bring

• 2+ years of management/supervisory experience (spa, beauty, fitness, or hospitality).
• Proven sales success (membership/subscription, retail add-ons, promotions).
• Strong scheduling, coaching, and communication skills; handles pressure well.
• Proficient in technology (POS/booking, spreadsheets, basic reporting); organized and detail-oriented.
• A calm, caring energy and passion for helping others
  
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EEO & Workplace Practices

Spavia is an Equal Opportunity Employer. We provide reasonable accommodations throughout the hiring process and maintain a drug-free workplace. Post-offer screenings (license verification, background checks, etc.) may apply as allowed by law.